- Dispatch other ECM2 customers

- Send updated incident data to responders

- Select and validate incident location on the map

- Enter cross streets to help narrow down the location

- Add an incident number for easy reference

- Select one or more stations as necessary

- Specify the nature of the call to help prepare responders

- Add important call information (caller name, phone number, date, time)

- Edit admin, customer, and dispatcher information

- View, edit, and/or delete customers, stations, and dispatchers

- Close managed incidents